Refund & Cancellation

At Training Wizards Consulting Pvt. Ltd., we are committed to delivering transformative coaching experiences that generate real, measurable results. We understand that circumstances can change, and we have designed this policy to be fair, transparent, and consistent across all our service offerings.

Our refund eligibility varies by programme type because the nature of each service differs — digital content, once accessed, cannot be "returned" in the traditional sense, while live programmes involve scheduling, resource allocation, and preparation costs. Please review the specific terms for your programme type below.

Live one-on-one and group coaching programmes involve dedicated scheduling, coach preparation, and resource allocation. The following cancellation terms apply:

If the Company cancels or reschedules a session due to unforeseen circumstances, enrolled participants will be offered a full refund or a transfer to an alternative date — at their preference.

Pre-recorded digital courses are delivered instantly upon payment confirmation. Due to the nature of digital goods, the following strict no-refund policy applies:

• Once course access has been granted and any module or resource has been viewed or downloaded, no refund will be issued under any circumstances.
• If you purchase a course but have not yet accessed any content, you may request a refund within 24 hours of purchase by emailing us immediately with your Order ID.
• Technical issues preventing access to course content will be resolved within 2 business days and do not constitute grounds for a refund.

Our in-person workshops and live online webinars are planned events with fixed capacities. The following cancellation terms apply:

• More than 48 hours before the event: Full refund or free transfer to the next available session of the same event — your choice.
• Within 48 hours of the event: No refund is available. A one-time transfer to a future session may be offered at the Company's discretion.
• No-shows: No refund or transfer will be provided if you fail to attend without prior notice.
• Event cancellation by the Company: A full refund will be issued, or you may opt to transfer to a rescheduled date.

Session recordings (where applicable) are considered supplementary and do not constitute the core deliverable. Inability to attend does not entitle a registrant to a refund solely on the basis of recording availability.

Corporate training contracts, keynote speaking engagements, and bulk organisational enrolments are governed by the specific terms outlined in the signed service agreement between Training Wizards Consulting Pvt. Ltd. and the client organisation.

• In the absence of a specific service agreement, the standard refund terms applicable to the programme type (live coaching, workshops, etc.) will apply.
• Partial cancellations on bulk enrolments (e.g., reducing participant count) may be subject to a fee equivalent to the administrative and logistics costs already incurred.
• Advance deposits paid for keynote engagements are non-refundable once the booking is confirmed and logistics have been initiated.

For corporate enquiries and custom refund arrangements, please contact us directly at contact@vineetsharma.com.

To initiate a refund, follow the steps below. Requests that do not follow this process may experience delays.

Once a refund is approved and initiated by our team via Instamojo, the expected credit timelines are as follows:

• UPI & Net Banking: 3–5 business days after initiation.
• Debit & Credit Cards (Visa / Mastercard / RuPay): 5–7 business days, subject to your bank's processing cycle.
• Instamojo Wallet: Typically credited within 1–2 business days.
• EMI Transactions: Refund timelines may vary; please check with your issuing bank directly.

The following are explicitly excluded from refund eligibility under this Policy:

• Online recorded course content that has been accessed, downloaded, or partially viewed.
• Instamojo payment gateway transaction fees.
• Enrolments where the participant has violated the User Conduct policy (sharing credentials, distributing materials, etc.).
• Requests submitted after the eligible cancellation window has passed.
• Complementary or discounted enrolments provided as part of a promotional offer or scholarship.
• Advance deposits on keynote speaking or corporate engagements where logistics have been initiated.
• Requests made on the basis of a change in personal circumstances after the cancellation window has closed.

We encourage participants to reach out to us before purchase if they have any concerns about programme fit or suitability. Our team is happy to answer questions at contact@vineetsharma.com.

We strongly request that you contact us directly before initiating a chargeback or payment dispute with your bank or card issuer. Fraudulent or unjustified chargebacks are taken seriously and may result in:

• Immediate suspension of access to all purchased programmes and materials.
• Permanent ban from enrolling in any future programmes offered by Training Wizards Consulting Pvt. Ltd.
• Reporting of the incident to Instamojo and relevant financial authorities.
• Legal action for recovery of disputed amounts plus associated costs, under applicable Indian law.

For any refund requests, cancellations, or queries regarding this Policy, please reach out to our support team:

• Legal Entity: Training Wizards Consulting Pvt. Ltd.
• Website: coachvs.com
• Email: contact@vineetsharma.com
• Phone: +91 98765 43210
• Response Time: Within 2 business days for all written queries.

We also recommend reviewing our Terms & Conditions for a complete picture of your rights and obligations as a participant.