Privacy Policy

Training Wizards Consulting Pvt. Ltd. is a company registered in India, operating a business coaching and corporate training platform under the brand Coach Vineet Sharma. Our digital presence is accessible at coachvs.com.

For the purpose of data protection laws, Training Wizards Consulting Pvt. Ltd. is the data controller — meaning we determine how and why your personal data is processed. If you have any questions about how we handle your information, contact us at contact@vineetsharma.com.

We collect only the data necessary to deliver our services and communicate effectively with you. The categories of personal data we may hold include:

We collect data through the following means:

• Direct interactions: When you fill in a registration form, make a payment, book a consultation, complete a survey, or contact us via email or phone.
• Payment processing: When you transact via our Instamojo payment page, Instamojo shares relevant order confirmation details (not payment credentials) with us.
• Website analytics: Automated data collection technologies such as cookies, web beacons, and server logs that record how you interact with our website.
• Third-party sources: Publicly available data or information from platforms such as LinkedIn, where you choose to connect or engage with our content.
• Programme participation: Information you voluntarily share during live sessions, webinars, community forums, or coaching calls.

We use your personal data strictly for the following purposes:

• To process your enrolment and deliver the programme or service you have purchased.
• To send you order confirmations, access credentials, and joining instructions.
• To send session reminders, programme updates, and schedule changes relevant to your enrolment.
• To issue GST invoices and maintain accurate financial records as required by Indian tax law.
• To respond to your support queries, refund requests, or complaints.
• To send marketing communications about new programmes, events, and resources — only where you have provided consent or where a legitimate interest exists. You may opt out at any time.
• To improve our website, programmes, and service quality through anonymised usage analysis.
• To comply with applicable legal obligations under Indian law.

We will never use your data for purposes that are incompatible with those stated above without first obtaining your explicit consent.

We process your personal data on the following legal grounds under the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology Act, 2000:

• Consent: Where you have given us clear, informed consent to process your data for a specific purpose (e.g., marketing communications).
• Contractual necessity: Where processing is required to fulfil the service agreement between you and the Company (e.g., delivering a purchased coaching programme).
• Legal obligation: Where we are required to retain or share data to comply with applicable Indian laws (e.g., GST filing, income tax records).
• Legitimate interests: Where processing is necessary for our legitimate business interests and does not override your rights — such as fraud prevention, security monitoring, and service improvement.

We do not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only where necessary:

• Instamojo Technologies Pvt. Ltd.: For payment processing, refund handling, and transaction records. Instamojo processes your payment data under their own privacy policy and PCI-DSS framework.
• Email and communication tools: We may use trusted email service providers (such as Google Workspace or similar) to send you programme communications. These providers act as data processors under our instructions.
• Analytics platforms: Anonymised or aggregated usage data may be shared with analytics providers (such as Google Analytics) to help us understand site performance. No personally identifiable information is shared.
• Legal authorities: We may disclose your data to courts, regulators, or law enforcement agencies when required to do so by law or valid legal process.
• Professional advisors: Our lawyers, auditors, or accountants may have access to your data under strict confidentiality agreements, only as required for their professional services.

All payments on coachvs.com are processed through Instamojo Technologies Pvt. Ltd., an RBI-authorised payment aggregator. When you click to pay, you are redirected to Instamojo's secure payment environment.

• Instamojo collects your payment method details (card numbers, UPI ID, etc.) directly and we never have access to this sensitive data.
• Instamojo operates under its own Privacy Policy, which you are encouraged to review before transacting.
• We receive only a transaction confirmation from Instamojo — including your name, email, amount paid, and Order ID — which we use solely for enrolment and record-keeping.
• In the event of a failed transaction, Instamojo's automated systems handle the reversal. We do not store or access your payment instrument details at any stage.

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site performance. We use the following types:

• Strictly Necessary Cookies: Essential for the website to function correctly (e.g., session management). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., pages visited, time on site). Data collected is aggregated and anonymised.
• Marketing & Retargeting Cookies: May be used to serve relevant content or advertisements on third-party platforms (e.g., Meta Pixel, Google Ads). These are only activated with your consent.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect website functionality. By continuing to use our site, you consent to our use of necessary cookies.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax, and accounting requirements.

• Programme enrolment & transaction records: Retained for a minimum of 7 years from the date of purchase to comply with Indian tax and corporate law requirements.
• Communication records & support queries: Retained for 3 years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent or for 3 years after your last engagement, whichever is earlier.
• Website analytics data: Anonymised and aggregated — retained indefinitely for performance benchmarking.

Upon expiry of the relevant retention period, your data will be securely deleted or anonymised so that it can no longer be associated with you.

Under the Digital Personal Data Protection Act, 2023, you have the following rights with respect to your personal data:

To exercise any of these rights, send a written request to contact@vineetsharma.com. We will respond within 30 days of receipt. Please note that certain rights may be limited where we are required to retain data for legal or regulatory purposes.

You also have the right to lodge a complaint with the Data Protection Board of India if you believe your data rights have been violated.

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

• Our website uses HTTPS encryption to secure data in transit between your browser and our servers.
• Payment data is never stored on our servers — it is handled exclusively by Instamojo's PCI-DSS certified infrastructure.
• Access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis.
• We conduct periodic reviews of our data handling practices and systems to identify and address potential vulnerabilities.

Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from minors. If you are under 18, you must obtain verifiable parental or guardian consent before using our platform or making any purchase.

If we become aware that we have inadvertently collected personal data from a minor without appropriate consent, we will take prompt steps to delete such data. If you believe we may have collected data from a minor, please contact us immediately at contact@vineetsharma.com.

Training Wizards Consulting Pvt. Ltd. reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or regulatory requirements. The revised Policy will be posted on this page with an updated "Last Updated" date.

We encourage you to review this page periodically. For material changes that significantly affect how we use your data, we will notify enrolled users via email prior to the changes taking effect. Your continued use of our website or services after such notification constitutes your acceptance of the revised Policy.

For any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact our team:

• Legal Entity: Training Wizards Consulting Pvt. Ltd.
• Website: coachvs.com
• Email: contact@vineetsharma.com
• Phone: +91 98765 43210
• Response Time: Within 30 days for data rights requests; within 2 business days for general queries.

We also recommend reviewing our Terms & Conditions and Refund & Cancellation Policy for a complete picture of your rights and obligations.